Platform performance issue

Incident Report for Smartcat

Resolved

This incident has been resolved.

Posted Feb 12, 2026 - 20:07 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 12, 2026 - 20:07 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 12, 2026 - 18:56 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 12, 2026 - 15:29 UTC

Monitoring

We’re currently dealing with higher-than-usual system load, which is impacting overall performance. As a result, some features — like uploading documents and starting assignments in Tasks — may take much longer than normal.
You might notice uploaded documents sitting without tasks for assignment for a while, or that project statistics aren’t being calculated, and also, errors in the CAT-Editor on the assigned linguist's end.
Our team is keeping a close eye on things and working to get performance back to normal as quickly as possible.
Thanks for your patience and understanding.

Posted Feb 12, 2026 - 12:00 UTC

This incident affected: European region.