Slowness in the USA server

Incident Report for Smartcat

Resolved

We're happy to report that the performance issues affecting our website have been resolved and things should be back to normal. If you're still experiencing any problems, please don't hesitate to reach out to us. We're also actively working to strengthen our system's stability under high-load conditions to prevent similar disruptions going forward. Thank you for your patience and understanding.
Posted Feb 19, 2026 - 08:43 UTC

Monitoring

We’re currently dealing with higher-than-usual system load, which is impacting overall performance.

As a result, some features — like uploading documents and starting assignments in Tasks — may take much longer than normal. You might notice uploaded documents sitting without tasks for assignment for a while, or that project statistics aren’t being calculated.

Our team is keeping a close eye on things and working to get performance back to normal as quickly as possible. Thanks for your patience and understanding.
Posted Feb 17, 2026 - 17:58 UTC
This incident affected: American region.