The intermittent slowness affecting parts of the Smartcat platform has been fully resolved as of 6:00 UTC. The system is operating normally.
If you continue to experience any issues, please reach out to our Support team for assistance.
Posted Jan 23, 2026 - 14:31 UTC
Monitoring
Time detected: January 22, around 11:17 AM UTC
We experienced intermittent slowness across the Smartcat platform, which did not result in a service outage but may have affected actions such as logging in, managing projects, or downloading documents.
The issue was caused by an unexpected spike in processing activity related to a limited set of documents, which temporarily impacted system performance. As a result, some requests were processed more slowly than usual across multiple regions.
Current status We have taken immediate steps to reduce the impact and stabilize the platform. Performance has been improving, and we continue to monitor the situation closely.
What’s next Additional optimizations are in progress to further strengthen system stability and resilience. A follow-up improvement is scheduled to be deployed on January 23, 2026, which is intended to help prevent similar issues in the future. We apologize for the inconvenience and appreciate your patience. If you continue to experience any issues, please reach out to our support team.
Posted Jan 22, 2026 - 20:57 UTC
This incident affected: European region and American region.